At Melissa & Milano, your privacy is our top priority.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

By using our website, you agree to the practices described below.

 

1. Information We Collect

We collect personal and technical information to process your orders, improve our services, and enhance your shopping experience.

Personal Information:

Includes your name, shipping and billing address, email, phone number, and payment details.

Browsing Information:

Includes your IP address, browser type, operating system, and pages visited on our website.

Device Information:

Includes the type of device and identifiers that help us optimize our site’s performance.

Cookies and Tracking Technologies:

We use cookies to personalize your experience, analyze site performance, and display relevant ads.

You can disable cookies in your browser settings, but some parts of the website may not function properly if you do so.

 

2. How We Use Your Information

We use your data for the following purposes:

• Order Processing: To process payments, ship products, and manage returns.

• Communication: To send order updates, marketing offers (only if you have opted in), and important service notices.

• Service Improvement: To analyze website usage and improve navigation and performance.

• Personalized Advertising: To display relevant ads through our advertising partners.

• Fraud Prevention and Security: To protect our users and website from fraudulent or unauthorized activity.

3. Sharing Information with Third Parties

We never sell your personal data.

However, we may share it with trusted third-party partners who help us operate our business:

• Service Providers: Platforms such as Shopify (store hosting), Klaviyo (email marketing), Google (advertising and analytics), and Meta (advertising).

• Advertising Partners: These partners may use cookies or pixels to show personalized ads based on your browsing activity.

All partners process your information securely and in accordance with applicable privacy laws.

 

4. International Data Transfers

Your information may be transferred and stored in other countries, including the United States, where our primary operations are located.

We take all reasonable measures to ensure your data is handled securely and in compliance with this Privacy Policy.

 

5. Data Security

We use encryption, firewalls, and other safeguards to protect your personal information against unauthorized access, alteration, or disclosure.

While no online system is completely secure, we are committed to maintaining a high standard of protection.

 

6. Data Retention

 

We keep your information only as long as necessary to fulfill the purposes outlined in this policy — such as processing orders, complying with legal obligations, resolving disputes, or enforcing our terms.

After this period, your data will be securely deleted or anonymized.

 

7. Your Privacy Rights (GDPR & Other Regulations)

If you reside in the European Union (EU) or European Economic Area (EEA), you have the following rights under the GDPR:

 

• Right of Access: You can request a copy of your personal data.

• Right to Rectification: You can correct inaccurate or incomplete data.

• Right to Erasure: You can request deletion of your data when legally applicable.

• Right to Restriction: You can limit how we process your data.

• Right to Data Portability: You can request transfer of your data to another organization.

• Right to Object: You can object to data processing, including for marketing purposes.

To exercise these rights, contact us at contactus@melissaemilano.com.

We will respond promptly in accordance with applicable laws.

 

8. Legal Basis for Processing (GDPR)

 

Melissa & Milano processes your data under the following legal bases:

 

• Contract Performance: To fulfill your purchase and deliver your order.

• Consent: When you opt in for marketing communications (you may withdraw consent anytime).

• Legitimate Interest: To improve our website and ensure its security.

• Legal Obligation: To comply with laws or requests from regulatory authorities.

 

9. Cookies

 

We and our third-party partners use cookies and similar technologies for analytics and advertising.

You can manage cookie preferences directly in your browser or through privacy settings in your account.

More details are available in our Cookie Policy (if applicable).

 

10. Complaints

 

If you believe your privacy rights have been violated, you can contact the data protection authority in your country of residence.

You may also contact us directly at contactus@melissaemilano.com — we are committed to resolving any privacy concerns promptly.

 

11. Updates to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated date.

By continuing to use our website after any changes, you agree to the revised terms.