1. Fast and Reliable Global Shipping

 

We offer fast and free worldwide shipping, with delivery times varying by region.

The estimated delivery time below begins once your order has been dispatched.

 

• USA, Canada, and Europe: 7 to 12 business days – Free Shipping

• Australia and New Zealand: 8 to 14 business days – Free Shipping

• Asia and Africa: 10 to 18 business days – Free Shipping

• Rest of the World: 12 to 20 business days – Free Shipping

2. Processing Time

All orders are processed and dispatched within 1 to 3 business days after payment confirmation.

Orders placed on weekends or holidays will be shipped on the next business day.

 

3. Order Tracking

 

Once your order has been shipped, you will receive an email with a unique tracking number to monitor your delivery.

If you do not receive tracking information within 3 business days, please check your spam folder or contact our support team.

 

4. Signature on Delivery

In most regions, deliveries may require a signature upon receipt.

If no one is available to accept the package, the courier will leave a notice or attempt redelivery.

 

5. Customs Fees and Import Taxes

 

International orders may be subject to customs fees or import taxes according to the destination country’s regulations.

These charges are the responsibility of the customer.

Melissa & Milano does not determine or control these fees.

If an order is returned due to unpaid customs or import duties, it will be handled according to our Return Policy.

 

6. Pre-Orders

Pre-ordered items will be shipped as soon as they become available.

To receive in-stock items sooner, we recommend placing separate orders.

 

7. Returned to Sender

 

If an order is returned to our warehouse as undelivered, we will issue store credit for the product amount, excluding shipping fees.

We recommend contacting the courier to confirm the reason for the return.

 

8. Delays and Lost Packages

While Melissa & Milano is not responsible for delays caused by couriers, customs, or unforeseen circumstances, we will do our best to assist you in locating your order and resolving any delivery issues.

 

9. Customer Support

For any questions or shipping assistance, please contact our support team at contactus@melissaemilano.com.

We are always happy to help.